Customer Service Representative

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Published Date: Jun 2, 2017

Category: Jobs » BPO Jobs

Location: Utah »  Salt Lake City, UT 

Employee Type: Full Time

Fee: No

Job Title: Customer Service Representative

Description:

Voca Health is looking to fill a Customer Service position with our client in Salt Lake City. If interested please email your resume to XXXX@myvoca.com Job overview Provides world-class customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management. Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings. Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. Coordinate customer requests, when necessary, with the appropriate company department. Prepare written correspondence , and perform other non-phone back office work. Communicate with field personnel via phone or electronic means to process customer work orders.


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