IT Help Desk Technician - FT - Avalon Healthcare

Published Date: Jun 2, 2017

Category: Jobs » BPO Jobs

Location: Utah »  Salt Lake City, UT 

Company: Avalon Health Care Management

Employee Type: Full Time

Fee: No

Job Title: Help Desk Technician


Avalon Health Care is seeking a confident, energetic, resourceful IT Help Desk Technician! Position overview: Respond to employee phone calls and emails requesting help with technical issues in support of Avalon's enterprise environment. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Follow escalation procedures when needed in order to ensure successful resolution to issues. Follow issues through to completion, and communicate the result to the end user. Must be able to interface with end-users, service technicians, other technical support personnel, and other technical professionals and have the communication abilities to convey the situation in a tactful, professional, diplomatic and logical manner. Must have expertise to communicate effectively with adverse, difficult and potentially discouraged end-users and to read, speak and write English fluently.

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