Customer Service Coordinator

Published Date: Jul 1, 2024

Posted By: Gene Ewe

Category: Jobs » BPO Jobs

Location: Texas »  San Antonio, TX 
78202

Company: Penske Logistics

Fee: No

Job Title: Customer Service Representative|Service Coordinator

Description:

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. • Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business.


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